Rekto: AI For France's Leading Kitchen Installation Company

Rekto is an experienced kitchen installation specialist with 20 years of experience – and strategic partnerships with numerous national retailers that enable it to install nearly 15,000 kitchens per year in France. Through a fully digitalized process that supports a national network of expert installers, Rekto continuously seeks to optimize and enhance manual work while improving the customer experience. To go further, Rekto turned to the Aimwork AI Workspace.

1. SQL Chatbot: Making the Database Conversational

Challenge:

Rekto's internal teams spent valuable time querying SQL databases to obtain operational insights and resolve support tickets – a slow process that was error-prone and highly resource-intensive.

Solution:

With Aimwork, Rekto deployed a dedicated SQL chatbot that:

• Automates data retrieval: employees and management can instantly query key information without manual database access.

• Increases precision and speed: predefined queries combined with natural language processing ensure reliable and consistent results, delivered within seconds.

• Improves support efficiency and decision-making: accelerated data access enables teams to resolve incidents in record time and allows management to consult strategic indicators at any moment.

Outcome:

Automation has significantly reduced internal response times and freed technical staff for higher value-added tasks, thus streamlining operations.

2. Automated & Instant Proposal Generation for B2C Clients

Challenge:

When a customer purchases a kitchen, Rekto must very quickly generate an installation budget estimate to inform the purchase decision. The process – based on a complex pricing grid – was previously entirely manual.

Solution:

By leveraging Aimwork's flexible workflow automation, Rekto created an intelligent chatbot, integrated into its digital ecosystem, that:

• Analyzes kitchen plans and supplies: automatically reads and interprets documentation provided by the client (plans, element lists).

• Calculates quotes: applies predefined pricing parameters, image processing, and the company's expertise to produce a personalized offer.

• Communicates proactively: provides an immediate response to the client accompanied by an email summary.

Outcome:

Proposal generation is now accelerated, manual errors reduced, and conversion rates improved; clients receive rapid and reliable estimates that strengthen their confidence and pre-qualify the commercial relationship for more efficient human interaction.

3. Conclusion

By deploying its AI Management Workspace, Rekto has transformed its operations: direct conversation with data through the SQL chatbot, automation of proposal generation for clients and partners, and simplified field reporting. These innovations have streamlined workflows, reduced costs, and improved the overall customer experience, positioning Rekto for sustained success in a highly competitive market.AskExplain