Rekto: AI For France's Leading Kitchen Installation Company

Rekto is a seasoned kitchen installation specialist with 20 years of experience—and a strategic partnership with IKEA that sees them install 70% of all IKEA kitchens in France. With a fully digitalized process supporting a national network of agencies and over 10,000 installations a year, Rekto has continually sought ways to reduce manual work and improve customer experience. To further enhance its operations, Rekto turned to Aimwork AI Management Workspace.

1. SQL Chatbot: Making the Database Conversational

Challenge:

Rekto’s internal teams were spending valuable time querying SQL databases for operational insights and troubleshooting support requests—a process that was both slow, error prone, and ressource intensive.

Solution:

Using Aimwork, Rekto deployed a dedicated SQL chatbot that:

• Automates Data Retrieval: Employees & leadership can quickly query critical information without manual database access.

• Enhances Accuracy & speed: Predefined queries and natural language processing ensure reliable and consistent data outputs.

• Improves Support Efficiency: Faster access to data means support teams can resolve issues in record time & leadership can access strategic company data in record time.

Outcome:

This automation cut down internal response times significantly and allowed technical staff to focus on higher-value tasks, contributing to a smoother operational workflow.

2. Automated & Instant Proposal Generation for IKEA Clients

Challenge:

When a customer buys an IKEA kitchen, Rekto must quickly generate a detailed installation proposal. The process involves visiting the client's kitchen and calculating an accurate quote using a complex pricing grid—all of which were traditionally handled manually.

Solution:

Leveraging Aimwork's flexible workflow automation, Rekto built an intelligent chatbot integrated within their digital ecosystem that:

• Analyzes Kitchen Plans & Furnitures: Automatically reads and analyzes customers' kitchen documentation.

• Calculates Proposals: Uses predefined pricing parameters, image processing and company know-how to compute a custom quote.

• Communicates Proactively: Delivers an immediate response to clients along with an email summary of their proposal.

Outcome:

This solution has accelerated the proposal generation process, reduced manual errors, and helped improve Rekto’s closing rate—ensuring that clients receive fast, reliable estimates that build confidence before any on-site visits.

3. Conclusion

By deploying Aimwork AI Management Workspace, Rekto has transformed its operations—from enabling direct data conversations through its SQL chatbot to automating both proposal generation for IKEA clients and measurement reporting in the field. These innovations have not only streamlined workflows and reduced costs but have also significantly enhanced the overall customer experience, positioning Rekto for continued success in a competitive market.